Booking Policies
The fine print
A little structure keeps the chair running smoothly for everyone. Here's what to know before you book.
Cancellation & Rescheduling
- —You may cancel or reschedule free of charge up to 24 hours before your appointment.
- —Cancellations or reschedules made within 24 hours of your appointment are considered late and are subject to a fee of 50% of the service price.
- —Within 24 hours, changes can no longer be made online — please call the shop at (252) 315-3416 and we'll do our best to help.
No-Show Policy
- —A “no-show” is any missed appointment where the client does not arrive and does not call ahead.
- —Clients who no-show may be required to pay a deposit or prepay in full to book future appointments.
- —Repeated no-shows may result in the loss of online booking privileges.
Late Arrivals
- —Please arrive a few minutes early. Arriving more than 10–15 minutes late may require rescheduling out of respect for the next client.
- —Every effort will be made to accommodate you, but a shortened service or reschedule may be necessary.
Need to make a change inside 24 hours? Call us at (252) 315-3416
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